Operations Supervisor (Afternoon Shift)

Metro Supply Chain Group; Brampton; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Metro Supply Chain Group in Brampton is seeking an Operations Supervisor to lead all facets of the shift, including health and safety, performance, customer relations, and people development. This role requires coordinating labour, briefing the team, and ensuring timely, quality order fulfillment from receiving to dispatch.

The successful candidate will manage KPI reporting, approve labour hours, coach staff, and maintain a strong customer focus while upholding safety and cost controls on a

Qualifications

• College diploma in logistics management or equivalent experience.
• Experience in supervising warehouse operations and safety programs.
• Strong communication and leadership abilities.

Responsibilities

• Schedule labour to meet production goals within budget.
• Lead shift briefings and communicate information to staff.
• Assign operators and track task times for timely completion.
• Prioritize order sequences for efficient picking and loading.
• Ensure proper picking/packing procedures and quality standards.
• Monitor KPI performance and data for the shift.
• Approve labour hours and ensure accurate payroll and cost allocation.
• Provide coaching, feedback, and performance appraisals.
• Maintain strong customer relationships and address service needs.
• Maintain a clean, safe work environment and enforce OHSA rules.
• Undertake additional related responsibilities as required.

Skills

Customer centricity

Fostering culture

Collaboration

Problem solving & decision making

Managing through change

Developing self & others

Planning & results orientation

Communication

Always improving mindset

Business & financial savvy

Education

College Diploma in Business Management with focus in Logistics Management

Job description

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift.This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT

Monday to Friday - 3:30 pm to 11:30 pm ; flexibility expected

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.