Warehouse Operations Supervisor | Night Shift

Metro Supply Chain Group; Delta; On-site; CAD 65,000 - 90,000; Full time

Job summary

Metro Supply Chain Group is seeking an Operations Supervisor to lead warehouse operations on the assigned shift in Delta, BC. You will drive safety, productivity, quality, and staff development while guiding continuous improvement initiatives.

You will oversee scheduling, performance, and customer service, ensuring accurate picking, packing, and shipping, while maintaining KPI-driven improvements and strong customer relations.

Qualifications

• Minimum 5 years in warehouse, distribution, or logistics
• Minimum 2 years of supervisory or leadership experience in warehouse or distribution
• Experience leading teams in fast-paced operations
• Strong knowledge of warehouse operations, inventory, and shipping

Responsibilities

• Lead and support warehouse team to hit operational, productivity and customer service goals.
• Plan and schedule labour to meet daily workload while controlling costs.
• Conduct shift start-up meetings and communicate priorities, safety expectations, and goals.
• Monitor workflow; ensure orders are picked, packed, and shipped accurately and on time.
• Track KPIs and identify opportunities to improve productivity, quality, and service levels.
• Coach, mentor and develop employees through feedback, training and performance management.
• Foster a positive, accountable workplace culture focused on engagement and teamwork.
• Build and maintain relationships with customers to meet service expectations.
• Ensure compliance with company policies, customer requirements, and health & safety regulations.
• Investigate issues and implement corrective actions; support continuous improvement initiatives.
• Maintain accurate labour, attendance and operational records.
• Perform other duties as assigned.

Skills

Leadership

Team Development

Customer Focus

Communication

Relationship Building

Problem Solving

Decision Making

Planning

Continuous Improvement

Education

Post-secondary education in Business, Logistics, Supply Chain

Tools

Microsoft Office

Warehouse Management Systems (WMS)

Job description

Reporting to the Operations Manager, the Operations Supervisor is responsible for leading warehouse operations on the assigned shift, ensuring a safe, productive, and customer-focused work environment. This role oversees team performance, operational efficiency, quality standards, and employee development while driving continuous improvement initiatives.

Key Responsibilities

• Lead and support warehouse team members to achieve operational, productivity, and customer service objectives.
• Plan and schedule labour resources to meet daily workload demands while controlling costs.
• Conduct shift start-up meetings and communicate operational priorities, safety expectations, and performance goals.
• Monitor workflow and ensure orders are picked, packed, and shipped accurately and on time.
• Track key performance indicators (KPIs) and identify opportunities to improve productivity, quality, and service levels.
• Coach, mentor, and develop employees through regular feedback, training, and performance management.
• Foster a positive, accountable, and inclusive workplace culture focused on employee engagement and teamwork.
• Build and maintain strong relationships with customers by ensuring service expectations are met.
• Ensure compliance with all company policies, customer requirements, and health and safety regulations.
• Investigate operational issues, implement corrective actions, and support continuous improvement initiatives.
• Maintain accurate labour, attendance, and operational records.
• Perform other related duties as assigned.

Qualifications & Experience

• Minimum 5 years of warehouse, distribution, or logistics experience; 3PL experience is considered an asset.
• Minimum 2 years of supervisory or leadership experience in a warehouse or distribution environment.
• Experience leading teams in a fast-paced operational setting.
• Strong knowledge of warehouse operations, inventory processes, and shipping activities.
• Proficiency with Microsoft Office and Warehouse Management Systems (WMS).
• Demonstrated ability to prioritize tasks, solve problems, and make sound decisions.
• Strong attendance record and commitment to workplace safety.

Skills & Competencies

• Leadership and Team Development
• Customer Focus
• Communication and Relationship Building
• Problem Solving and Decision Making
• Planning and Organization
• Continuous Improvement Mindset
• Change Management
• Results Orientation
• Business and Operational Acumen

Education

• Post-secondary education in Business, Logistics, Supply Chain Management, or a related discipline is preferred.
• An equivalent combination of education and relevant experience will be considered.

Work Schedule

• Monday to Thursday, 8:00 PM to 6:00 AM (10-Hours Shift)
• Full-time position
• During the training and onboarding period, flexibility may be required to work alternate shifts or hours as needed