Operations Supervisor (Afternoon Shift)

Metro Supply Chain Group; Elora; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Metro Supply Chain Group in Elora, Ontario is seeking an Operations Supervisor to lead all shift activities, focusing on health and safety, performance, customer relations and people development.

You will schedule labour, brief teams, manage task times, ensure accurate order sequencing, monitor KPIs, approve hours, and coach staff while maintaining a safe, efficient operation and strong client partnerships.

Qualifications

• Five (5) years distribution experience, 3PL experience would be an asset.
• At least two (2) years supervisory experience, preferably in a 3PL Operations role.
• Proficiency with Warehouse Management Systems (WMS).
• Computer literacy in MS software.
• Exemplary attendance and punctuality.

Responsibilities

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on task durations and completion times.
• Ensure orders are picked in priority sequences to reduce waiting times for drivers and rush loads.
• Hold team members accountable for proper picking, packing and quality standards.
• Monitor, analyze and report daily/weekly departmental performance through KPI tracking.
• Approve all labour hours daily using agile and ensure proper payment and cost allocation.
• Provide daily feedback and coaching; conduct performance appraisals and manage disciplinary actions.
• Maintain close interaction with customers to develop strong relationships and assess service needs.
• Maintain a clean and safe work environment.
• Fulfill duties under OHSA including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

Skills

Team leadership

KPI tracking

Communication

Problem solving

Education

College Diploma in Business Management with focus in Logistics Management

Tools

WMS

MS Office

Job description

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Monday to Friday 3pm-11pm

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.

• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

EXPERIENCE

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.