Operations Supervisor

Metro Supply Chain Group; Canada; Hybrid; CAD 47,000 - 65,000; Full time

Job summary

Metro Supply Chain Group is seeking an Operations Supervisor for a Monday–Friday 9:00am–5:00pm shift in Canada. You will lead all shift operations, safety, performance, customer relations and people development to meet goals.

Responsibilities include labour scheduling, shift briefings, task duration tracking, priority order picking, and enforcing quality standards while driving KPI improvements and safe practices.

Qualifications

• Five years distribution experience, 3PL experience a plus.
• Two+ years supervisory experience, preferably in a 3PL operations role.
• Proficiency with MS Office
• Proficiency with Warehouse Management Systems (WMS)
• Excellent attendance and punctuality

Responsibilities

• Schedule labour for the shift to meet production goals within budget.
• Complete shift briefings to communicate information to staff.
• Assign and follow up with operators on task duration and deadlines.
• Ensure orders are picked in priority for timely deliveries.
• Hold staff accountable for proper picking/packing and quality standards.
• Monitor, report KPI performance for the shift.
• Approve labour hours daily in line with policy and payroll.
• Coach staff and conduct performance appraisals; document discipline.
• Maintain strong customer relationships and assess service needs.
• Maintain a clean, safe work environment; comply with OHSA rules.
• Monitor and improve KPIs/KAIs for efficiency, quality, and safety.
• Assume additional related responsibilities as required.

Skills

Staff Scheduling

WMS Proficiency

MS Office

Leadership

Communication

Education

College Diploma in Business Management

Tools

Warehouse Management Systems (WMS)

MS Excel

Job description

Shift: Monday - Friday 9:00am - 5:00pm

Salary: $47,000 - $65,000

SUMMARY

We are actively searching for an Operations Supervisor. Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client's quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

EXPERIENCE

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.