Supervisor Operations

Colonial Group; Pointe-Claire; On-site; CAD 65,000 - 85,000; Full time

Job summary

Colonial Group in Pointe-Claire, Quebec, seeks an Operations Supervisor to lead all shift activities, drive health and safety, and oversee operational performance. You will manage people, coordinate tasks, monitor KPIs, and ensure orders are shipped on time while meeting quality standards.

The role requires 5 years of distribution experience (3PL a plus) and 2+ years in a supervisory capacity, with proficiency in MS Office and WMS.

Qualifications

• Preferably a College Diploma in Business Management with focus in Logistics Management or equivalent experience.
• Five (5) years Distribution experience (3PL experience would be an asset).
• At least two (2) years supervisory experience, preferably in a 3PL Operations role.
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS).
• MHE license would be an asset.
• Exemplary attendance and punctuality.
• Must communicate in French and have basic English to interact outside Quebec.

Responsibilities

• Schedule labour requirements to meet production goals within budget.
• Complete shift briefings for effective information flow.
• Assign and monitor operators and warehouse staff tasks and times.
• Prioritize order sequences to minimize driver waiting times and late deliveries.
• Ensure loading procedures meet client quality standards.
• Track and report departmental KPI performance daily/weekly.
• Approve labour hours in UKG per policy and allocate costs.
• Provide coaching and conduct performance appraisals.
• Maintain strong customer relationships and assess service needs.
• Maintain a safe, clean work environment and comply with OH&S.

Skills

People management

Leadership

Health & Safety

KPI tracking

Coaching

Performance appraisals

Scheduling labour hours

Client relations

Communication

Education

College Diploma in Business Management

Logistics focus

Tools

MS Office

WMS

UKG

Job description

Shift: Monday to Friday: 9:30 to 6:00pm

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people management and development.

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are shipped based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper loading procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using UKG in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

EXPERIENCE & EDUCATION:

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.
• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• MHE license would be an asset
• Exemplary attendance and punctuality
• Must be able to communicate in French and possess a basic knowledge of English to communicate with individuals outside the province of Quebec.