Operations Enablement Manager: Scale & Excellence

Affirm; Victoria; On-site; CAD 178,000 - 262,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

Employee stock purchase plan

Job summary

Affirm is seeking a people leader to drive scalable, compliant servicing experiences across our Operations organization. You will define and execute strategies that enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants.

As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities.

Qualifications

• 7+ years of experience in program management or product operations.
• 3+ years scaling operations and coaching team members.
• Subject matter expert on financial regulations (e.g., UCC, Reg E, Reg Z, GDPR) and dispute handling.
• Certification in Six Sigma, Project Management or Design Thinking.

Responsibilities

• Lead and manage cross-functional programs and initiatives aligned to servicing strategy, OKRs, and business priorities.
• Define program roadmaps, track KPIs, timelines, budgets, dependencies and risks.
• Collaborate with senior leaders across Product, Engineering and Operations to drive measurable outcomes.
• Establish governance and communications for status, risks, and impact.
• Identify risks and dependencies; propose data-backed solutions with stakeholders.

Skills

Program management

Operations scaling

Regulatory compliance

Stakeholder management

Strategic planning

Communication

Education

Six Sigma certification

Project Management certification

Design Thinking certification

Job description

Affirm is seeking a people leader to drive scalable, compliant servicing experiences across our Operations organization. You will define and execute strategies that enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants.

As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities.