Operations Manager

yohrs.co.uk; Canada; Remote; CAD 120,000 - 180,000; Full time

Job summary

yohrs.co.uk is seeking a Global Operations Shared Services Manager to bring structure and visibility to a complex global Operations environment. You will lead a distributed Shared Services team and coordinate across Supply Chain, Contract Manufacturing, Inventory, Fulfillment, Logistics, and Installations to ensure smooth handoffs and clear ownership.

The role focuses on process improvement, KPI reporting, and governance, with a strong emphasis on automation and ERP/CRM optimization.

Qualifications

• 5–8 years in Operations, Shared Services, Business Ops, Program Management, or Supply Chain.
• Experience leading teams and managing recurring service requests.
• Strong cross-functional coordination skills and influence without authority.
• Process-improvement mindset with SOPs, workflows, KPIs, and reporting.
• Experience with ERP/CRM tools (NetSuite preferred).
• Experience with Salesforce, Power BI, Smartsheet, workflow automation, and AI tools.

Responsibilities

• Lead and develop a distributed Shared Services team.
• Manage work intake, prioritisation, capacity, and service delivery.
• Maintain operating visibility across requests, actions, risks, and dependencies.
• Drive cross-functional coordination and remove friction between teams.
• Own reporting: cadence, dashboards, KPIs, and updates.
• Standardise processes, documentation, controls, and cross-training.
• Support automation and better use of ERP/CRM tools.
• Coordinate initiatives spanning multiple functions.

Skills

Operations leadership

Cross-functional coordination

Process improvement

ERP/CRM tools

Salesforce

Power BI

Smartsheet

AI tools

Tools

NetSuite

Salesforce

Power BI

Smartsheet

Job description

• Global Operations Shared Services Manager
• Remote role
• Cleantech | Infrastructure | EnergyTech

We're exclusively partnering with a fast growing cleantech/infrastructure company looking to hire an Global Operations Shared Services Manager who can bring structure, visibility, and disciplined coordination to a complex, global Operations environment.

If you’re an operations generalist who thrives on improving processes, and enabling teams to execute at scale—this is a role where you’ll genuinely make the organisation run better.

What You’ll Own

You’ll lead our Operations Shared Services team and act as the central coordination hub across Supply Chain, Contract Manufacturing, Inventory, Fulfillment, Logistics, and Installations. You won’t run those functions day‑to‑day—but you will ensure work moves smoothly between them.

• Leading and developing a distributed Shared Services team
• Managing work intake, prioritisation, capacity, and service delivery
• Maintaining operating visibility across requests, actions, risks, and dependencies
• Driving cross‑functional coordination and removing friction between teams
• Owning operational cadence reporting, dashboards, KPIs, and management updates
• Standardising processes, documentation, controls, and cross‑training
• Supporting automation, workflow improvements, and better use of ERP/CRM tools
• Coordinating selected initiatives that span multiple functions

What You Won’t Own

This role enables execution—it doesn’t replace functional leaders. You won’t own supply‑chain strategy, inventory decisions, logistics execution, installation planning, or functional budgets. Instead, you’ll ensure clarity, follow‑through, and visibility across all operational boundaries.

What Great Looks Like

• Requests and recurring responsibilities delivered accurately and on time
• Clear ownership, actions, due dates, and escalation paths
• Reduced handoff failures, aging actions, and operational blind spots
• Reliable, consistent support for internal stakeholders
• Standardised, documented, cross‑trained processes
• Improved automation and reduced manual rework
• A more coordinated, predictable, and visible Operations organisation

What You Bring

• 5–8 years in Operations, Shared Services, Business Ops, Program Management, or Supply Chain
• Experience leading teams and managing recurring service requests
• Strong cross‑functional coordination skills and the ability to influence without authority
• Process‑improvement mindset with experience in SOPs, workflows, KPIs, and reporting
• Strong analytical skills and comfort with ERP/CRM tools (NetSuite preferred)
• Experience with Salesforce, Power BI, Smartsheet, workflow automation, and AI tools
• Clear, concise communication and disciplined follow‑through