Onsite Tech Support I - Windows & Devices

TekWissen ®; Markham; On-site; CAD 39,000 - 40,000; Full time

Job summary

TekWissen is seeking a Geek Street Technical Support I for a 12-month, on-site assignment in Markham, ON. You will provide first-level triage and technical support to employees through tickets and in-person at the client desk, documenting issues with clear notes.

The role requires basic Windows troubleshooting, familiarity with Android and iOS devices, and strong communication. You will learn from a senior IT technician while adhering to security and data privacy policies.

Qualifications

• Basic Windows troubleshooting knowledge required.
• Customer-oriented mindset with Android/iOS familiarity.
• Ability to take clear notes to capture problems correctly.
• MacOS familiarity is helpful but not required.

Responsibilities

• Provide first-level triage and technical support to employees through tickets and in-person at the Geek Street support desk.
• Analyze technician workflows to identify areas for improvement and ensure proper documentation.
• Assist IT with system provisioning and device refreshes.
• Document technical processes and write knowledge articles.
• Maintain physical and virtual asset stockrooms.
• Support IT project goals and device setup.
• Communicate status updates to internal clients.

Skills

Windows troubleshooting

Android familiarity

iOS familiarity

Documentation skills

MacOS familiarity

PowerShell

CLI

Networking basics

CompTIA A+ certification

Education

Technology-related degree

Tools

PowerShell

CLI

Job description

TekWissen is seeking a Geek Street Technical Support I for a 12-month, on-site assignment in Markham, ON. You will provide first-level triage and technical support to employees through tickets and in-person at the client desk, documenting issues with clear notes.

The role requires basic Windows troubleshooting, familiarity with Android and iOS devices, and strong communication. You will learn from a senior IT technician while adhering to security and data privacy policies.