System Administrator

Agilus Work Solutions; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Ottawa is seeking multiple System Administrators to deliver in-person technical support. The role requires a minimum of 2 years of experience in desktop support, proficiency in Windows and Microsoft 365, and strong customer service skills. Responsibilities include troubleshooting devices, supporting users in connectivity, and assisting with IT equipment setup. Candidates must be able to operate effectively in a fast-paced environment. This position offers an opportunity to engage with users directly and enhance their technology experience.

Qualifications

• Minimum 2 years of experience in a System Administrator or Desktop Support role.
• Experience supporting Windows operating systems and Microsoft 365.
• Proven ability to provide technical support through various channels.

Responsibilities

• Ensure all workstations are fully functional.
• Assist users with laptop and mobile connectivity.
• Support common office applications.
• Troubleshoot software and hardware issues.
• Respond to user inquiries through ticketing systems.
• Coach users on smartphone setup.

Skills

Customer service skills

Technical support

Windows operating systems

Microsoft 365

Troubleshooting

iOS

Android

Communication

Job description

We are seeking multiple System Administrators with strong customer‑service skills to provide in‑person technical support across several workplace locations. These roles focus on workstation readiness, device connectivity, user coaching, and general hardware/software troubleshooting in a fast‑paced environment.

Key Responsibilities

• Conduct floor‑walks to ensure all workstations are fully functional, including monitors, docking stations, peripherals, and network connections.
• Provide in‑person assistance to users on connecting laptops and mobile devices to wireless networks, peripherals, and virtual meeting setups.
• Support users with common office applications such as Microsoft Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint.
• Offer basic troubleshooting for software and hardware issues, including laptops, smartphones, docking stations, and other peripherals.
• Assist with IT equipment moves, setup, and asset handling or disposal.
• Respond to user inquiries received through ticketing systems, logging all actions accurately and escalating issues when required.
• Coach users on smartphone setup and operation (iOS and Android).
• Support users remotely when required via phone, chat, or screen‑sharing tools.
• Contribute to workspace technology readiness in meeting rooms and shared areas.
• Provide clear, courteous, and effective customer service even in high‑volume situations.

Qualifications

• Minimum 2 years of experience in a System Administrator or Desktop Support role at the junior level.
• Minimum 2 years experience providing support for Windows operating systems, Microsoft 365, smartphones (iOS & Android), and basic hardware troubleshooting.
• Experience providing technical support through multiple channels: in‑person, phone, email, chat, or remote‑desktop tools.