Geek Street Technical Support I

TekWissen ®; Markham; On-site; CAD 39,000 - 40,000; Full time

Job summary

TekWissen is seeking a Geek Street Technical Support I for a 12-month, on-site assignment in Markham, ON. You will provide first-level triage and technical support to employees through tickets and in-person at the client desk, documenting issues with clear notes.

The role requires basic Windows troubleshooting, familiarity with Android and iOS devices, and strong communication. You will learn from a senior IT technician while adhering to security and data privacy policies.

Qualifications

• Basic Windows troubleshooting knowledge required.
• Customer-oriented mindset with Android/iOS familiarity.
• Ability to take clear notes to capture problems correctly.
• MacOS familiarity is helpful but not required.

Responsibilities

• Provide first-level triage and technical support to employees through tickets and in-person at the Geek Street support desk.
• Analyze technician workflows to identify areas for improvement and ensure proper documentation.
• Assist IT with system provisioning and device refreshes.
• Document technical processes and write knowledge articles.
• Maintain physical and virtual asset stockrooms.
• Support IT project goals and device setup.
• Communicate status updates to internal clients.

Skills

Windows troubleshooting

Android familiarity

iOS familiarity

Documentation skills

MacOS familiarity

PowerShell

CLI

Networking basics

CompTIA A+ certification

Education

Technology-related degree

Tools

PowerShell

CLI

Job description

Geek Street Technical Support I

Duration: 12 Months

Location: Markham, ON

Job Type: Temporary assignment

Work Type: Onsite

Pay Rate: $28.00-$29.56/Hr

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Austin, that develops computer processors and related technologies for business and consumer markets. Global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.

Job Description

The Role

• Our team is looking for a professional with experience in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

What You’ll Be Doing

• Providing first level triage and technical support to employees through tickets and in-person at the client Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization? Identifying technician workflows which do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engage in knowledge-sharing sessions and training to enhance technical skills.

Qualifications

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity? Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required

What Would Set You Apart

• PowerShell or command line (CLI) familiarity? CompTIA A+ certification
• Familiarity with networking concepts (DNS, LAN, WAN)

Who We’re Looking For

• Someone who can comfortably navigate a PC to perform basic troubleshooting
• People who can patiently take the time to understand an issue in order to properly document it
• Candidates who have an interest in technology and who work well in a customer-facing role
• Good communication skills, both verbal and written, for assisting users and documenting issues
• Ability to work in a team and learn from others
• Patience and a customer-focused attitude to help non-technical users
• Candidates with a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required.
• 1-3 years of experience.

About TekWissen

TekWissen Group is an equal opportunity employer supporting workforce diversity.

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen is an equal opportunity employer supporting workplace diversity.