Onsite Member Experience & Financial Empowerment Advisor

Desjardins; Baie-Comeau; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Telework equipment reimbursement

Job summary

Desjardins in Baie-Comeau seeks a member and client experience advisory agent to enhance satisfaction, assist with accounts and transactions, and promote digital tools. You will welcome members, listen to needs, and offer personalized financial solutions while supporting risk-aware service delivery.

Expect an on-site, full-time role with opportunities to develop relationships and referrals, backed by Desjardins’ pension, insurance, and bonus programs.

Qualifications

• High school diploma in a related field.
• Minimum of three years of relevant experience.
• French language proficiency required.
• Ability to support members with applications and digital tools.
• Knowledge of Desjardins products is a plus.

Responsibilities

• Assist members by opening accounts and guiding transactions.
• Identify opportunities and refer to colleagues for specialized needs.
• Advise on digital solutions and ensure secure, smooth transactions.
• Maintain up-to-date knowledge of standards, products and services.

Skills

French language

Customer service orientation

Communication

Problem solving

Tech savviness

Travel flexibility

Education

High school diploma

Job description

Desjardins in Baie-Comeau seeks a member and client experience advisory agent to enhance satisfaction, assist with accounts and transactions, and promote digital tools. You will welcome members, listen to needs, and offer personalized financial solutions while supporting risk-aware service delivery.

Expect an on-site, full-time role with opportunities to develop relationships and referrals, backed by Desjardins’ pension, insurance, and bonus programs.