Member Experience & Financial Empowerment Advisor

Desjardins; Shawinigan; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is hiring a Member/Client Experience Advisory Agent on a full-time, on-site basis in Shawinigan. You will help members with banking transactions, promote Desjardins products, and guide clients through digital tools to enhance financial empowerment.

You will listen to needs, maintain relationships, and refer specialized inquiries to colleagues while adhering to security and compliance standards. Fluency in French is essential.

Qualifications

• Requires French language proficiency.
• Customer service experience is preferred.
• Ability to enter data accurately in systems.
• Familiarity with banking products and services is a plus.
• Understanding of security measures and internal controls is expected.

Responsibilities

• Assist members and clients with banking transactions and digital tools.
• Promote Desjardins products and services across channels.
• Identify business opportunities and refer clients to specialists.
• Support fraud prevention and refer issues to partners.
• Stay updated on standards, security practices and product offerings.

Skills

French language

Customer service

Data entry

Tech savvy

Relationship building

Education

High school diploma

Job description

Desjardins is hiring a Member/Client Experience Advisory Agent on a full-time, on-site basis in Shawinigan. You will help members with banking transactions, promote Desjardins products, and guide clients through digital tools to enhance financial empowerment.

You will listen to needs, maintain relationships, and refer specialized inquiries to colleagues while adhering to security and compliance standards. Fluency in French is essential.