Member & Client Experience Advisor (Temp, On-Site)

Desjardins; Alma; On-site; CAD 42,000 - 52,000; Full time

Job summary

Desjardins in Alma, QC is seeking a temporary Member/Client Experience Advisory Agent for an 11-month assignment. The role is full-time on-site, focusing on welcoming members, listening to needs, and guiding them through financial transactions.

Fluency in French is required and some travel between service locations is expected. You will promote Desjardins products and services, provide personalized solutions, and refer complex needs to specialists while upholding compliance and risk controls.

Qualifications

• High school diploma required
• Minimum two years of relevant experience
• French language required
• Knowledge of Desjardins products and services
• Ability to travel between two service locations

Responsibilities

• Help members and clients with financial transactions and promote Desjardins products and services
• Advise on digital tools and solutions to empower transactions
• Assist members who encounter fraud or irregularities and refer to appropriate partners
• Stay updated on standards, products and services; adhere to compliance and security rules

Education

High school diploma

Two years of relevant experience

Job description

Desjardins in Alma, QC is seeking a temporary Member/Client Experience Advisory Agent for an 11-month assignment. The role is full-time on-site, focusing on welcoming members, listening to needs, and guiding them through financial transactions.

Fluency in French is required and some travel between service locations is expected. You will promote Desjardins products and services, provide personalized solutions, and refer complex needs to specialists while upholding compliance and risk controls.