Onsite Member & Client Experience Advisor (Temp 12M)

Relevance; Sainte-Julienne; On-site; CAD 42,000 - 52,000; Full time

Job summary

Desjardins in Sainte-Julienne, Quebec, is seeking a Temporary 12-month on-site Customer Experience Advisor. This full-time role focuses on helping members and clients with banking transactions, explaining digital tools, and promoting Desjardins products and services to deliver a personalized experience.

You will stay current on products and security standards, support business development through service delivery, and guide clients who encounter fraud to the appropriate partners, while

Qualifications

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Responsibilities

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own
• Contribute to business development and maintain business relationships through service delivery and activities
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners
• Stay on top of the latest standards, products and services in your field
• Adhere to compliance, security and risk management rules

Job description

Desjardins in Sainte-Julienne, Quebec, is seeking a Temporary 12-month on-site Customer Experience Advisor. This full-time role focuses on helping members and clients with banking transactions, explaining digital tools, and promoting Desjardins products and services to deliver a personalized experience.

You will stay current on products and security standards, support business development through service delivery, and guide clients who encounter fraud to the appropriate partners, while