Member & Client Experience Advisor - Onsite (6 Months)

Desjardins; Amqui; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursement

Telework equipment

Job summary

Desjardins in Amqui, Canada, is seeking a temporary 6-month member/client advisory agent to deliver exceptional service on-site. You will support and advise on banking transactions, promote Desjardins products, and navigate digital solutions while upholding cooperative values.

The role emphasizes recognizing client needs, offering personalized solutions, and referring complex queries to specialists. Strong data entry and compliance awareness are essential.

Qualifications

• High school diploma or equivalent in a related field.
• Minimum two years of relevant experience.
• Knowledge of French is required.
• Knowledge of Desjardins products and services.

Responsibilities

• Support members and clients by explaining Desjardins tools and services.
• Promote Desjardins products through service delivery and activities.
• Refer members to colleagues for specialized needs.
• Assist in preventing and addressing fraud or irregularities.
• Adhere to compliance, security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer focus

Nimble learning

Situational adaptability

Tech savvy

Attention to detail

Education

High school diploma or equivalent

Job description

Desjardins in Amqui, Canada, is seeking a temporary 6-month member/client advisory agent to deliver exceptional service on-site. You will support and advise on banking transactions, promote Desjardins products, and navigate digital solutions while upholding cooperative values.

The role emphasizes recognizing client needs, offering personalized solutions, and referring complex queries to specialists. Strong data entry and compliance awareness are essential.