Member Experience Advisor: Digital Tools & Banking Support

Desjardins; Saguenay; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Telemedicine

Telework equipment

Eligibility-based benefits

Job summary

Desjardins is seeking a member/client experience advisory agent for a full-time on-site role in Canada. This is a temporary 11-month position focusing on delivering quality member and client service, guiding them through banking products and digital tools, and promoting Desjardins solutions.

You will help prevent fraud and support customers with safe, secure transactions. Minimum of a high school diploma with 2+ years of relevant experience and French language proficiency are required.

Qualifications

• High school diploma in a related field.
• Minimum of two to ten years of relevant experience.
• French language proficiency required.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
• Stay on top of the latest standards, products and services in your field.
• Adhere to compliance, security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer focus

Nimble learning

Situational adaptability

Tech savvy

Differences

Education

High school diploma in a related field

Job description

Desjardins is seeking a member/client experience advisory agent for a full-time on-site role in Canada. This is a temporary 11-month position focusing on delivering quality member and client service, guiding them through banking products and digital tools, and promoting Desjardins solutions.

You will help prevent fraud and support customers with safe, secure transactions. Minimum of a high school diploma with 2+ years of relevant experience and French language proficiency are required.