Onsite Member Experience & Digital Tools Advisor

Relevance; Gaspé; On-site; CAD 42,000 - 64,000; Full time

Job summary

Desjardins in Gaspé is seeking a member/client advisory agent for a temporary, on-site role. You will assist members and clients with transactions, promote Desjardins products, and help resolve issues while ensuring a positive customer experience.

The position emphasizes service delivery, compliance, and advocacy for digital solutions, with a focus on safety and professionalism. This on-site role requires a minimum two years of relevant experience and French language proficiency, and it

Qualifications

• High school diploma or equivalent in a related field.
• Two years of relevant experience preferred; other combinations may be considered.
• French language proficiency is required.

Responsibilities

• Support members and clients with banking transactions and fintech tools.
• Promote Desjardins products and services across channels.
• Identify business opportunities and refer to specialists as needed.
• Assist with fraud or irregularities and refer to appropriate partners.
• Ensure compliance with security and risk management rules.

Skills

Action oriented

Communicates effectively

Customer Focus

Differences

Interpersonal Savvy

Nimble learning

Education

High school diploma (related field)

Job description

Desjardins in Gaspé is seeking a member/client advisory agent for a temporary, on-site role. You will assist members and clients with transactions, promote Desjardins products, and help resolve issues while ensuring a positive customer experience.

The position emphasizes service delivery, compliance, and advocacy for digital solutions, with a focus on safety and professionalism. This on-site role requires a minimum two years of relevant experience and French language proficiency, and it