On-Site Member Experience Advisor

Relevance; Val Caron, Greater Sudbury; On-site; CAD 36,000 - 48,000; Full time

Job summary

Desjardins Ontario Credit Union is seeking a temporary 12-month member/client advisory agent to join our on-site team. You will help members feel welcome, listen to their needs, and promote Desjardins products and digital tools.

The role emphasizes bilingual communication, compliance, and delivering personalized financial solutions while supporting business development and safeguarding members from fraud.

Qualifications

• High school diploma required.
• Minimum one year of relevant experience.
• Bilingual in French and English, both spoken and written.
• Knowledge of Desjardins products and services.
• Knowledge of convenience products, procedures, and transactions.
• Knowledge of operating procedures and service standards.

Responsibilities

• Support members by explaining digital tools and applications they can use.
• Contribute to business development and maintain relationships.
• Assist members who have encountered fraud or irregularities and refer to partners.
• Stay updated on standards, products and services.
• Adhere to compliance, security and risk management rules.

Skills

French & English communication

Customer focus

Tech savvy

Situational adaptability

Education

High school diploma

Job description

Desjardins Ontario Credit Union is seeking a temporary 12-month member/client advisory agent to join our on-site team. You will help members feel welcome, listen to their needs, and promote Desjardins products and digital tools.

The role emphasizes bilingual communication, compliance, and delivering personalized financial solutions while supporting business development and safeguarding members from fraud.