Onsite Calgary Senior Help Desk - Growth & Impact

iWorld Professionals; Calgary; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

iWorld Professionals is seeking a Senior Help Desk Specialist for a growing energy company serving the US and Canada. This onsite role in Calgary AB Canada requires delivering high-quality IT support, troubleshooting hardware/software, and maintaining smooth IT operations for internal stakeholders.

Ideal candidates have 2+ years in helpdesk, strong customer service, and certifications like A+/Network+/MCP. The position offers competitive base salary and benefits as part of a growing,

Qualifications

• Minimum 2 years in a customer support or helpdesk role.
• Experience in energy/utilities sector preferred.
• Strong communication and technical troubleshooting skills.

Responsibilities

• Serve as primary point of contact for IT inquiries from end-users.
• Diagnose and resolve hardware, software, and network issues; escalate when needed.
• Install, configure, and maintain computer systems and software applications.
• Collaborate with cross-functional teams on IT upgrades and initiatives.
• Document procedures, troubleshooting steps, and solutions for knowledge sharing.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Windows

Mac OS

Certifications

Education

CompTIA A+

Network+

MCP

Tools

IT support tools

Job description

iWorld Professionals is seeking a Senior Help Desk Specialist for a growing energy company serving the US and Canada. This onsite role in Calgary AB Canada requires delivering high-quality IT support, troubleshooting hardware/software, and maintaining smooth IT operations for internal stakeholders.

Ideal candidates have 2+ years in helpdesk, strong customer service, and certifications like A+/Network+/MCP. The position offers competitive base salary and benefits as part of a growing,