IT Consultant / MSP Help Desk

Intelica Solutions Inc.; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading IT services firm in Calgary is seeking an IT Consultant / MSP Help Desk for full-time, on-site support. You will diagnose and resolve technical issues, maintain systems, and ensure optimal performance. The ideal candidate has up to 4 years of IT support experience, strong analytical skills, and a commitment to excellent customer service. Applicants must have a relevant diploma or degree, and be legally eligible to work in Canada.

Qualifications

• 0–4 years of experience in IT support or related fields.
• Familiarity with LAN/WAN infrastructure and firewalls.
• Legally eligible to work in Canada.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Provide remote and on-site technical support.
• Monitor and maintain network and server infrastructure.

Skills

IT support

Analytical skills

Troubleshooting

Customer service

Communication skills

Education

Diploma or Degree in Information Technology

Tools

Windows OS

Windows Server

VPNs

AWS

Azure

Job description

Intelica Solutions Inc. is a business-focused MSP dedicated to supporting servers, networks, cloud technology, cybersecurity, workstations and applications. Our highly skilled team designs, implements, supports, and manages businesses’ IT requirements, ensuring fast and reliable systems performance. At Intelica, we create a fun and supportive culture, emphasizing exceptional customer service. Founded on the principle of finding the right solutions rather than the most profitable ones, we have been delivering vendor-agnostic solutions for over 20 years.

What You Will Do

This is a full-time on-site role for an IT Consultant / MSP Help Desk at our Calgary, AB office. Day-to-day tasks include diagnosing and resolving hardware and software issues, performing system maintenance, and supporting network and server infrastructure. This role requires strong analytical skills and a dedication to exceptional customer service.

• Provide remote and on-site technical support to clients, maintaining a professional and approachable demeanor across all levels of communication.
• Monitor, maintain, and troubleshoot servers, networks, applications and hardware to ensure optimal performance and uptime.
• Analyze client IT systems to identify opportunities for improvement, upgrades, and optimization.
• Assist in deploying, configuring, and managing new systems and applications.
• Conduct regular system health checks and proactively address potential issues.
• Collaborate with internal teams to support IT project planning, implementation, and post-launch activities.
• Use good judgment when leveraging team resources and escalating issues.
• Daily travel may be required within Calgary and the surrounding areas

What You Will Bring

• 0–4 years of experience in IT support, systems analysis, or network administration.
• Diploma or Degree in Information Technology, Computer Science, or a related field
• Familiarity with Windows OS and Windows Server, LAN/WAN infrastructure, firewalls, and VPNs.
• Exposure to cloud platforms (e.g., AWS, Azure), virtualization technologies (e.g., VMware, Hyper-V), and ITSM tools (e.g., ConnectWise Manage/Control/Automate).
• Understanding of Endpoint Detection & Response tools (e.g., SentinelOne, Microsoft Defender for Endpoint, CrowdStrike) and network security.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to manage multiple tasks and clients independently.
• Strong problem-solving skills
• Certifications such as CompTIA, Microsoft, ITIL or equivalent are a plus.
• Legally eligible to work in Canada.
• Valid Class 5 driver’s license and access to a reliable vehicle.

Ready to make an impact with us? Apply today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting