Lead Deskside Analyst & IT Support Lead

Microserve; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to supervise onsite operations. The ideal candidate will have 3-5 years of deskside support experience and will oversee service delivery while mentoring a team. Responsibilities include managing VIP support, performing hardware diagnostics, and maintaining high service standards. The role requires strong leadership and expertise in Windows and Office 365. This position is ideal for someone with ITIL certification and the ability to lead in a fast-paced environment.

Qualifications

• 3-5 years of experience in deskside or field support roles with leadership responsibilities.
• Proven experience leading IT support teams in an enterprise environment.
• Exceptional communication, organization, and customer service skills.

Responsibilities

• Lead and mentor deskside technicians.
• Oversee and coordinate deskside service delivery.
• Perform Tier 2 hardware and software support.
• Monitor service level performance and implement improvements.
• Manage VIP and Executive Support requests.

Skills

Deskside support

Leadership

Customer service

Microsoft Windows

Office 365

Hardware troubleshooting

Network diagnostics

Education

ITIL Foundation certification

CompTIA A+

Network+

Job description

A leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to supervise onsite operations. The ideal candidate will have 3-5 years of deskside support experience and will oversee service delivery while mentoring a team. Responsibilities include managing VIP support, performing hardware diagnostics, and maintaining high service standards. The role requires strong leadership and expertise in Windows and Office 365. This position is ideal for someone with ITIL certification and the ability to lead in a fast-paced environment.