Senior Help Desk Representative

iWorld Professionals; Calgary; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

iWorld Professionals is seeking a Senior Help Desk Specialist for a growing energy company serving the US and Canada. This onsite role in Calgary AB Canada requires delivering high-quality IT support, troubleshooting hardware/software, and maintaining smooth IT operations for internal stakeholders.

Ideal candidates have 2+ years in helpdesk, strong customer service, and certifications like A+/Network+/MCP. The position offers competitive base salary and benefits as part of a growing,

Qualifications

• Minimum 2 years in a customer support or helpdesk role.
• Experience in energy/utilities sector preferred.
• Strong communication and technical troubleshooting skills.

Responsibilities

• Serve as primary point of contact for IT inquiries from end-users.
• Diagnose and resolve hardware, software, and network issues; escalate when needed.
• Install, configure, and maintain computer systems and software applications.
• Collaborate with cross-functional teams on IT upgrades and initiatives.
• Document procedures, troubleshooting steps, and solutions for knowledge sharing.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Windows

Mac OS

Certifications

Education

CompTIA A+

Network+

MCP

Tools

IT support tools

Job description

iWorld Professionals is seeking a Senior Help Desk Specialist for our client a growing Energy Company serving the US and Canada marketplace.Are you a tech-savvy problem-solver looking for a rewarding career opportunity for a growing energy company? If you enjoy helping solve IT issues, possess exceptional customer service skills, and have a passion for technology, then we want to hear from you! This position is onsite in Calgary AB Canada.

Senior Help Desk Representative Overview: As a Senior Help Desk Specialist, you will play a crucial role in ensuring the smooth operation of our organization's IT systems and providing exceptional support to our internal stakeholders. You will be responsible for resolving technical issues, troubleshooting hardware and software problems, and delivering timely and effective solutions to enhance productivity across the company.

• Opportunity for career growth and advancement as we continue to expand and diversify our operations.
• Make a meaningful impact by contributing to the development of sustainable energy solutions that benefit our planet and future generations.

Senior Help Desk Representative Responsibilities:

• Serve as a point of contact for IT-related inquiries, providing prompt and courteous assistance to end-users.
• Diagnose and resolve hardware, software, and network issues, escalating complex problems to the appropriate IT personnel when necessary.
• Install, configure, and maintain computer systems, peripherals, and software applications to optimize performance and reliability.
• Collaborate with cross-functional teams to implement IT initiatives, upgrades, and enhancements in alignment with business objectives.
• Document technical procedures, troubleshooting steps, and solutions to facilitate knowledge sharing and ensure consistency in support services.

Senior Help Desk Representative Qualifications:

• Proven experience in a help desk or technical support role, preferably in the energy or utilities sector.
• Proficiency in troubleshooting hardware, software, and network issues, with a strong understanding of Windows and Mac operating systems.
• Excellent communication skills, with the ability to convey technical information to non-technical users in a clear and concise manner.
• Strong analytical and problem-solving skills, with a detail-oriented and proactive approach to resolving issues.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable.
• Minimum of 2 years experience in a customer support / helpdesk role.
• Ability to work onsite in Calgary Alberta Canada.

Base Salary in the $80,000 - $90,000 range based on experience plus excellent benefits package.