Global Service Desk Analyst – IT Support & Experience

Long View Systems; Calgary; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Great people and culture

Recognition programs

FUN is a core value

Job summary

Long View seeks a Global Service Desk Analyst to join our Integrated Global Services team in the greater area, including Toronto, Calgary, Edmonton, and Vancouver. You will provide Tier I IT and communications system support and contribute to service excellence for clients worldwide.

Requirements include 2+ years in a technical service desk role, strong professional communication, and the ability to resolve issues efficiently.

Qualifications

• 2+ years in a technical support role providing Tier I support in a service desk or help desk.
• Excellent written and verbal communication skills.
• Ability to troubleshoot technical and procedural issues.
• Able to stay calm under pressure and help customers professionally.

Responsibilities

• Submit fully documented customer issues into a ticketing system.
• Analyze symptoms and determine urgency; provide resolutions when possible.
• Dispatch incidents to Tier II when needed and manage through lifecycle.

Skills

ITIL

A+ Certification

Customer service

Communication

Education

A+ Certification

Job description

Long View seeks a Global Service Desk Analyst to join our Integrated Global Services team in the greater area, including Toronto, Calgary, Edmonton, and Vancouver. You will provide Tier I IT and communications system support and contribute to service excellence for clients worldwide.

Requirements include 2+ years in a technical service desk role, strong professional communication, and the ability to resolve issues efficiently.