Senior Technical Analyst

About Staffing; Calgary; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Professional development support

Performance-based incentives

Job summary

About Staffing represents a downtown Calgary client, an IT solutions provider offering managed IT services, cloud, cybersecurity and IT infrastructure management. They seek a Senior Technical Analyst to lead IT project execution, infrastructure management and client support, leveraging Windows Server, Azure and networking expertise.

The role demands hands-on leadership, on-site work, and on-call rotation. Ideal candidates have 10+ years of IT infrastructure experience and 5+ years in MSP

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 10+ years IT infrastructure experience.
• 5+ years MSP/IT service provider experience.
• Strong Windows Server, AD, M365, and Azure expertise.

Responsibilities

• Plan, deploy, and maintain IT infrastructure solutions (virtualization, networking, cloud, security).
• Serve as senior escalation point for complex IT issues with clients and internal teams.
• Utilize MSP tools (RMM/PSA) to monitor and manage client environments.
• Ensure regulatory compliance and security best practices in IT systems.

Skills

Interpersonal skills

Client-focused

Team collaboration

Empathy

Communication

Problem solving

IT infrastructure

Security monitoring tools

Education

Bachelor’s degree in Computer Science/IT or related field

Industry certifications (MCSA/MCSE, Azure, ITIL, PMP)

Tools

RMM

PSA

EDR/MDR

MFA

VMware

Hyper-V

Job description

We have partnered with a dynamic IT service provider to support them in the recruitment process to find their next Senior Technical Analyst.

Job ID: 43258

Job Type: Direct Hire

Category: Information Technology

Work Model: In-Office

Our downtown Calgary client is a privately owned IT solutions provider, serving businesses across multiple industries. With nearly two decades of experience, they specialize in managed IT services, cloud solutions, cybersecurity, and IT infrastructure management. They are dedicated to delivering cutting‑edge solutions, exceptional customer service, and long‑term client partnerships.

Our client fosters a fast‑paced and collaborative environment, where innovation, technical expertise, and continuous learning are highly valued. Their team thrives on solving complex IT challenges, delivering strategic solutions, and maintaining a strong customer‑first approach.

The Senior Technical Analyst plays a key role in IT project execution, infrastructure management, and client support. The ideal candidate is a highly skilled, hands‑on professional with a strong background in Windows Server, Azure, and IT networking. The role requires a proactive and adaptable individual who can effectively manage technical solutions, provide advanced troubleshooting, and collaborate with internal teams to enhance service delivery.

Duties and Responsibilities:

The key job functions are:

• Technical Expertise & Project Execution: Plan, deploy, and maintain IT infrastructure solutions, including virtualization, networking, cloud services, and cybersecurity best practices.
• Client Support & Issue Resolution: Serve as a senior escalation point for complex IT issues, working closely with internal teams and clients to ensure high-quality support.
• MSP Operations & System Monitoring: Utilize RMM, PSA, and security platforms to proactively maintain client IT environments, ensuring system performance and reliability.
• Security & Compliance: Ensure IT systems comply with regulatory requirements and cybersecurity best practices.
• Documentation & Process Improvement: Develop technical documentation, refine IT processes, and implement automation solutions.
• Collaboration & Team Development: Work alongside account managers and technical teams to align IT services with business objectives and support long‑term client success.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Industry certifications such as Microsoft (MCSA, MCSE), Azure, ITIL, or PMP are an asset.

Qualifications:

• Ability to work versatile schedules including rotating on‑call for after hour emergency calls, etc.
• Ability to work in office daily, with the flexibility to work from home when working on‑call. (This is not a formal hybrid work position)

Experience:

• Minimum 10+ years of IT infrastructure experience, including server, networking, and cloud technologies.
• Minimum 5+ years of experience within an MSP or IT service provider environment.
• Strong expertise in Windows Server, Active Directory, Microsoft 365, and Azure cloud services.
• Proficiency in networking (firewalls, VLANs, VPNs, security best practices).
• Ability to manage IT infrastructure projects, ensuring on‑time and within‑budget delivery.
• Hands‑on experience with virtualization (VMware, Hyper‑V) and automation tools.

Skills:

• Exceptional interpersonal skills – Ability to build strong relationships with clients, team members, and leadership.
• Client‑focused mindset – Actively listen, understand client needs, and provide solutions that put them at ease.
• Strong collaboration abilities – Work effectively within a team, ensuring seamless communication and knowledge sharing.
• Empathy & adaptability – Quickly assess client concerns, respond with patience, and tailor solutions to fit their needs.
• Clear and professional communication – Ability to explain complex technical concepts in a way that is accessible to all stakeholders.
• Problem‑solving approach – Think critically to troubleshoot issues while maintaining a calm and supportive presence.
• Technical expertise in IT infrastructure – Experience with Windows Server, networking, virtualization (VMware, Hyper‑V), and cloud technologies.
• Proficiency in IT security & monitoring tools – Knowledge of RMM, PSA, EDR/MDR, MFA, and cybersecurity best practices.

Base Salary:

$75,000-100,000+ per year

• Compensation is based on experience and qualifications.
• Full benefits package, including health coverage, professional development support, and performance‑based incentives.

Work Hours:

• Full‑time, Monday – Friday.
• Participation in on‑call rotation for critical incident response is required.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.