On-Site IT Support Technician | Windows/Mac, Growth & Tuition

SmartRecruiters, Inc.; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Tuition reimbursement

Opportunities for growth and promotion

Job summary

Manitoulin Transport is seeking an in-office IT support technician to resolve daily issues, manage tickets, and maintain hardware across a wide user base. You’ll provide Windows and Mac support, train staff on apps, and collaborate with the Infrastructure group.

You’ll also create how-to guides and help lead team initiatives while staying on-call when required. Applicants should have a college diploma and 2–3 years of related experience, including setup of network PCs, laptops, and printers,

Qualifications

• Completion of a college diploma and 2–3 years related experience.
• Experience with setup and maintenance of network PCs, laptops and printers.
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.
• Google Workspace experience preferred.

Responsibilities

• Resolve daily technical issues reported by end users in the company.
• Record, track, and follow-up on open incidents in the ticketing system and meet SLAs.
• Troubleshoot problems with laptops, desktops, and other equipment; perform hardware upgrades as needed.
• Provide Windows/Mac support and training on applications and portals.
• Create how-to documentation and assist with or lead team initiatives.
• Be available for flexible hours and on-call rotations.
• Maintain asset and system records; this is an in-office position.

Skills

Windows support

Mac support

Ticketing system

Hardware repair

Google Workspace

Education

College diploma

Tools

Google Workspace

Job description

Manitoulin Transport is seeking an in-office IT support technician to resolve daily issues, manage tickets, and maintain hardware across a wide user base. You’ll provide Windows and Mac support, train staff on apps, and collaborate with the Infrastructure group.

You’ll also create how-to guides and help lead team initiatives while staying on-call when required. Applicants should have a college diploma and 2–3 years of related experience, including setup of network PCs, laptops, and printers,