I.T Field Service Technician

Mbi-IT-Service; Northwestern Ontario; On-site; CAD 72,800 - 83,200; Full time

Benefits offered by this job

Mileage reimbursement

Travel time compensation

Job summary

Mbi-IT-Service is hiring an IT Field Service Technician on a 2-year contract to support provincial government operations in Thunder Bay, ON. The role requires 2–4 years of hands-on experience with Windows 7/10, desktop support, servers, printers, and hardware peripherals, and strong customer-facing communication.

You will travel between sites using your own vehicle, perform hardware/software maintenance, document configurations, and assist end users with account rights and security.

Qualifications

• 2–4 years of experience in IT field service.
• Strong knowledge of Windows 7 and Windows 10 operating systems.
• Experience with desktop support, laptops, servers, printers, and hardware.

Responsibilities

• Maintains, troubleshoots, and repairs computer systems, hardware, and peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports user account information including rights, security, and groups.
• Trains employees and identifies equipment failures; orders/replaces parts as needed.
• Determines and recommends products or services that fit customer needs.

Skills

Windows 7/10 expertise

Hardware & peripherals

Desktop support

Customer communication

Travel between sites

Education

High school diploma

College or university enrollment/degree

Tools

CompTIA A+ certifications

Cisco certifications

Microsoft certifications

Job description

INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?

We are currently hiring for a contract I.T Field Service Technician job in Thunder Bay, ON You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not required. The ideal candidate would have good communication skills, be customer-friendly, and should be comfortable traveling long distances.

Duration: 2 YEARS (possibility of an extension).

I.T. Field Service Technician job responsibilities:

• Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals.


• Documents, maintains, upgrades, or replaces hardware and software systems.


• Supports user account information including rights, security, and systems groups.


• Trains employees, identifies and repairs product failures, orders and replaces parts as needed.


• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Available to work extended hours including weekends and evenings for the duration of the contract.


• Strong written and verbal communication skills.


• High school diploma and college or university enrollment/degree.


• 2+ years experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.


• Excellent technical knowledge of hardware and Windows 7, and Windows 10 operating systems.


• Working technical knowledge of current protocols, operating systems, and standards.


• Able to read and understand technical manuals, procedural documentation, and OEM guides.


• Able to develop and interpret technical documentation for training and end-user procedures.


• Familiar with personal computers/printers/wireless connectivity devices.


• Possession and use of an owed car for travel between locations.


• Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.


• Ability to lift a 20 lbs. box from the floor to a tabletop surface.

Nice to Have:

• College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.


• CompTIA A+ certifications.


• Cisco or Microsoft certifications.

Compensation: $35-40/hour.

Incentives:

• Mileage- Both ways at $0.38/km minus the first 20 km.


• Travel time- Last site location back to HUB.