PC Technician - Edmonton

SmartRecruiters, Inc.; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Tuition reimbursement

Opportunities for growth and promotion

Job summary

Manitoulin Transport is seeking an in-office IT support technician to resolve daily issues, manage tickets, and maintain hardware across a wide user base. You’ll provide Windows and Mac support, train staff on apps, and collaborate with the Infrastructure group.

You’ll also create how-to guides and help lead team initiatives while staying on-call when required. Applicants should have a college diploma and 2–3 years of related experience, including setup of network PCs, laptops, and printers,

Qualifications

• Completion of a college diploma and 2–3 years related experience.
• Experience with setup and maintenance of network PCs, laptops and printers.
• Ability to fully troubleshoot and support Microsoft Windows and Mac users.
• Google Workspace experience preferred.

Responsibilities

• Resolve daily technical issues reported by end users in the company.
• Record, track, and follow-up on open incidents in the ticketing system and meet SLAs.
• Troubleshoot problems with laptops, desktops, and other equipment; perform hardware upgrades as needed.
• Provide Windows/Mac support and training on applications and portals.
• Create how-to documentation and assist with or lead team initiatives.
• Be available for flexible hours and on-call rotations.
• Maintain asset and system records; this is an in-office position.

Skills

Windows support

Mac support

Ticketing system

Hardware repair

Google Workspace

Education

College diploma

Tools

Google Workspace

Job description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 50 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
• Troubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as needed
• Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
• Provide training on new and existing applications as required
• Working with the Infrastructure group when required
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead team initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• Scheduled to work on-call
• Maintain asset and system records
• This is an in office position
• Other duties as assigned

Qualifications

• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users
• Google workspace experience preferred

Additional Information

What do we offer to you?

• Competitive Wages
• Tuition Reimbursement
• Opportunities for growth and advancement