Bilingual IT Support Technician - Remote & On-Site

MNP; Dartmouth; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

4 paid personal days

Group pension plan with 4% matching

Flexible benefits

Zusammenfassung

MNP is seeking an IT Support Technician to help maintain and optimize technology for team members across Canada, including on-site and remote support. You will deploy, configure, and support essential business applications, with emphasis on tax and accounting tools, while ensuring devices and peripherals run smoothly.

You will join a dynamic Technology - Support Services team, providing training, knowledge sharing, and proactive support to enable colleagues to work efficiently.

Qualifikationen

• Experience providing IT support or customer service.
• Proficient with Windows operating systems.
• Strong learning ability for new applications and tools.
• Bilingual English/French communication skills.
• Ability to collaborate with diverse stakeholders.

Aufgaben

• Support team members with technology tools in person and remotely across Canada.
• Deploy, configure, and support key business applications, especially in tax and accounting.
• Maintain workstations, laptops, mobiles, and peripherals.
• Contribute to IT support standards, policies, and processes.
• Manage requests via ServiceNow and enrich the knowledge base.
• Deliver training to help colleagues become more autonomous.
• Collaborate within a large Technology team while showing initiative.
• Travel as required and be available for occasional shifts.

Jobbeschreibung

MNP is seeking an IT Support Technician to help maintain and optimize technology for team members across Canada, including on-site and remote support. You will deploy, configure, and support essential business applications, with emphasis on tax and accounting tools, while ensuring devices and peripherals run smoothly.

You will join a dynamic Technology - Support Services team, providing training, knowledge sharing, and proactive support to enable colleagues to work efficiently.