Bilingual IT Support Technician - Remote & On-Site

MNP; Dartmouth; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

4 paid personal days

Group pension plan with 4% matching

Flexible benefits

Job summary

MNP is seeking an IT Support Technician to help maintain and optimize technology for team members across Canada, including on-site and remote support. You will deploy, configure, and support essential business applications, with emphasis on tax and accounting tools, while ensuring devices and peripherals run smoothly.

You will join a dynamic Technology - Support Services team, providing training, knowledge sharing, and proactive support to enable colleagues to work efficiently.

Qualifications

• Experience providing IT support or customer service.
• Proficient with Windows operating systems.
• Strong learning ability for new applications and tools.
• Bilingual English/French communication skills.
• Ability to collaborate with diverse stakeholders.

Responsibilities

• Support team members with technology tools in person and remotely across Canada.
• Deploy, configure, and support key business applications, especially in tax and accounting.
• Maintain workstations, laptops, mobiles, and peripherals.
• Contribute to IT support standards, policies, and processes.
• Manage requests via ServiceNow and enrich the knowledge base.
• Deliver training to help colleagues become more autonomous.
• Collaborate within a large Technology team while showing initiative.
• Travel as required and be available for occasional shifts.

Job description

MNP is seeking an IT Support Technician to help maintain and optimize technology for team members across Canada, including on-site and remote support. You will deploy, configure, and support essential business applications, with emphasis on tax and accounting tools, while ensuring devices and peripherals run smoothly.

You will join a dynamic Technology - Support Services team, providing training, knowledge sharing, and proactive support to enable colleagues to work efficiently.