On-Site IT Help Desk Analyst: Tech Support & Troubleshooting

Integra; Brampton; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Performance-driven rewards

Comprehensive healthcare

Life and disability insurance

Flexible benefits options

Paid time off

Education assistance and tuition

Job summary

Integra seeking an IT Help Desk Technician to assist customers with questions about computer systems, hardware, and software. The role includes remote and in-person support at a construction site, and requires handling moving up to 25 pounds.

You will respond to inquiries via multiple channels, troubleshoot issues, maintain workstations, and collaborate with cybersecurity to rollout tools. The position emphasizes customer service, problem-solving, and documentation.

Qualifications

• Excellent problem-solving, phone, and customer service skills.
• Familiarity with Microsoft 365 user/group/email/license administration.
• Knowledge of basic networking protocols, hardware, and troubleshooting network issues.
• Excellent verbal and written communication.
• Exceptional proficiency with Microsoft Windows operating systems.
• Familiarity with MS Windows, Office, and Microsoft 365.
• Familiarity with ERP systems is a plus.
• High school diploma, GED, or equivalent.
• Prior information technology or systems administration experience preferred.
• Network related certification is a plus.

Responsibilities

• Respond to tech inquiries via email, chat, phone, or in person.
• Provide technical support by researching, troubleshooting, and maintaining workstations.
• Help implement and maintain ConnectWise Manage and control solutions.
• Collaborate with Cybersecurity team to maintain and rollout tools.
• Assist in preparing or reimaging devices (approx. 3 or fewer per week).
• Maintain inventory in the Inventory tracking system.
• Provide answers to clients by identifying problems and guiding corrective steps.
• Document and update client references and knowledge base.
• Contribute to client training programs by identifying learning needs.
• Accommodate client disabilities by recommending suitable devices or methods.
• Aim to improve system performance by identifying issues and proposing changes.
• Update knowledge through education and networking opportunities.
• Support company information systems and related projects as needed.
• Follow up with customers to ensure satisfactory service.

Skills

Problem-solving

Customer service

Microsoft 365 admin

Networking basics

Windows OS

Communication skills

ERP familiarity

IT support

Physical ability

Education

High school diploma or equivalent

Tools

ConnectWise Manage

ERP software

Inventory tracking system

Job description

Integra seeking an IT Help Desk Technician to assist customers with questions about computer systems, hardware, and software. The role includes remote and in-person support at a construction site, and requires handling moving up to 25 pounds.

You will respond to inquiries via multiple channels, troubleshoot issues, maintain workstations, and collaborate with cybersecurity to rollout tools. The position emphasizes customer service, problem-solving, and documentation.