Deskside Technician II

Stefanini North America and APAC; Schomberg; On-site; CAD 42,000 - 62,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician I to provide onsite IT support for a corporate environment in Ontario. The role involves Windows and Mac device support, basic network troubleshooting, and asset management.

The onsite resource will install, configure, and repair equipment, maintain documentation, and assist users with IT services during normal business hours with occasional after-hours support.

Qualifications

• High school diploma required.
• Experience supporting Mac OS, Windows OS, MS Office, smartphones, printers, and PC hardware.
• Ability to research and troubleshoot technical issues and document solutions.

Responsibilities

• Provide Level 1–2 deskside IT support in a large corporate environment.
• Install, move, add and change IT equipment; perform basic LAN/Wi‑Fi troubleshooting.
• Support Windows and Mac devices, printers, scanners, mobile devices, and VPN access.
• Maintain asset inventory, documentation, and knowledge base articles.
• Respond to incidents via ticketing tool and coordinate with regional teams as needed.
• After-hours support and on-call availability as required.

Skills

Mac OS support

Windows OS support

Microsoft Office

Smartphones

Printers & PC hardware

Effective communication

Troubleshooting

On-site support

Education

High School Diploma (required)

Job description

Deskside Technician I

Stefanini Group is looking for a Deskside Technician I.

Position: Dedicated Onsite Support

Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm.

Initial few weeks training: Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Job Requirements

The onsite resource would primarily provide Level 1 / Level 2 support, including:

• Windows PC/laptop troubleshooting and basic hardware support
• Microsoft 365 and general business application support
• User setup, workstation installation and equipment replacement
• Printer troubleshooting, including office and industrial/label printers
• Barcode scanner and shop-floor device troubleshooting
• Basic LAN, Wi-Fi and network connectivity troubleshooting
• Support for shop-floor PCs and terminals
• Basic mobile device/peripheral support
• IT asset tracking and equipment management
• Ticket creation, documentation and follow-up
• Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required

Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.