IT Support Specialist: Dynamic Startup, On-site & Projects

ManagePoint Technologies Inc.; London; Hybrid; CAD 28,000 - 32,000; Full time

Job summary

ManagePoint Technologies Inc. is seeking a cooperative IT Help Desk professional to handle Service Desk calls, triage client issues, categorize tickets, and provide resolution or escalation as needed.

You may visit client sites for on-site support and participate in project implementations, IT infrastructure builds, process improvements, and security projects as part of a dynamic startup environment.

Qualifications

• Ability to prioritize and resolve IT problems quickly and efficiently.
• Install/Support/Maintain PCs and peripheral devices.
• Windows, Linux, and Mac OS Knowledge.
• Proficient with Security such as Encryption and MFA.
• Strong Customer Service and Empathy skills.

Responsibilities

• Handle calls to the Service Desk, triage client issues or questions, and categorize tickets.
• Resolve or escalate tickets as required, ensuring timely updates to clients.
• On-site visits or service calls to client sites for project implementation and rollouts.

Skills

IT problems resolution

PCs & peripherals

Windows/Linux/Mac knowledge

Security basics (Encryption, MFA)

Customer service skills

Tools

VMware

Active Directory

Group Policy

DNS/DHCP

File & Print Server

Radius/NPS

SharePoint/OneDrive/Teams

Job description

ManagePoint Technologies Inc. is seeking a cooperative IT Help Desk professional to handle Service Desk calls, triage client issues, categorize tickets, and provide resolution or escalation as needed.

You may visit client sites for on-site support and participate in project implementations, IT infrastructure builds, process improvements, and security projects as part of a dynamic startup environment.