IT Help Desk Analyst

Integra; Brampton; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Performance-driven rewards

Comprehensive healthcare

Life and disability insurance

Flexible benefits options

Paid time off

Education assistance and tuition

Job summary

Integra seeking an IT Help Desk Technician to assist customers with questions about computer systems, hardware, and software. The role includes remote and in-person support at a construction site, and requires handling moving up to 25 pounds.

You will respond to inquiries via multiple channels, troubleshoot issues, maintain workstations, and collaborate with cybersecurity to rollout tools. The position emphasizes customer service, problem-solving, and documentation.

Qualifications

• Excellent problem-solving, phone, and customer service skills.
• Familiarity with Microsoft 365 user/group/email/license administration.
• Knowledge of basic networking protocols, hardware, and troubleshooting network issues.
• Excellent verbal and written communication.
• Exceptional proficiency with Microsoft Windows operating systems.
• Familiarity with MS Windows, Office, and Microsoft 365.
• Familiarity with ERP systems is a plus.
• High school diploma, GED, or equivalent.
• Prior information technology or systems administration experience preferred.
• Network related certification is a plus.

Responsibilities

• Respond to tech inquiries via email, chat, phone, or in person.
• Provide technical support by researching, troubleshooting, and maintaining workstations.
• Help implement and maintain ConnectWise Manage and control solutions.
• Collaborate with Cybersecurity team to maintain and rollout tools.
• Assist in preparing or reimaging devices (approx. 3 or fewer per week).
• Maintain inventory in the Inventory tracking system.
• Provide answers to clients by identifying problems and guiding corrective steps.
• Document and update client references and knowledge base.
• Contribute to client training programs by identifying learning needs.
• Accommodate client disabilities by recommending suitable devices or methods.
• Aim to improve system performance by identifying issues and proposing changes.
• Update knowledge through education and networking opportunities.
• Support company information systems and related projects as needed.
• Follow up with customers to ensure satisfactory service.

Skills

Problem-solving

Customer service

Microsoft 365 admin

Networking basics

Windows OS

Communication skills

ERP familiarity

IT support

Physical ability

Education

High school diploma or equivalent

Tools

ConnectWise Manage

ERP software

Inventory tracking system

Job description

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Location

Toronto, ON

Department

DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. This role sits at a construction job site and requires you to pick up or move up to 25 pounds.

What you will do?

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
• Help to implement and maintain ConnectWise Manage and control solutions.
• Work closely with Cybersecurity team to maintain and rollout tools.
• Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
• Maintain updated inventory of devices in our Inventory tracking system.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Follow up with customers to ensure satisfactory service

Required Qualifications

• Excellent problem-solving skills, phone skills, and customer service skills
• Familiarity with Microsoft 365 user/group/email/license administration
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication
• Exceptional proficiency with Microsoft Windows operating systems
• Familiarity with MS Windows, Office, and Microsoft 365
• Familiarity with ERP systems is a plus.
• High school diploma, GED, or equivalent
• Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
• Prior information technology or systems administration experience preferred.
• Network related certification is a plus.

How We Support You

• Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
• Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail]