Deskside Technician II

Smartsearchonline; Schomberg; On-site; CAD 37,000 - 41,000; Full time

Job summary

Smartsearchonline in Schomberg, ON is seeking a Deskside Technician II to provide onsite IT support for a large corporate environment. You will handle desktop and laptop support (Mac and PC), Windows 7/10, mobile devices, printers, scanners, VPN, and asset documentation, focusing on fast, accurate incident resolution.

Experience with on-call support and the ability to work across locations are valued. A High School Diploma is required, and ITIL/A+ certifications are preferred to support

Qualifications

• High School Diploma is required.
• Deskside/Desktop/End User Computer experience, ideally in a corporate environment.
• Experience with Mac OS and Windows OS.
• Proven ability to handle challenging, rapid-response user support.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Level 1/2 deskside support for IT equipment in a large corporate environment.
• Support Mac and Windows desktops and laptops.
• Maintain and troubleshoot Windows 7/10 systems.
• Support mobile devices, printers, scanners, wireless, VPN.
• IMAC/Install-Move-Add-Change and asset documentation.
• Inventory management of IT assets and documentation.
• Work on-call and after-hours support as needed.

Skills

Communication skills

Troubleshooting

End-user support

Mac OS & Windows support

Asset management

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

Microsoft 365

Ticketing system

Printer/Scanner troubleshooting

Job description

Job Details

Not Specified

Deskside Technician II Schomberg,ON Posted:9/30/2026 Job Description Job ID#:

65071

Job Category:

Not Specified

Position Type:

Full Time

Duration:

12 months

Shift:

2

Remaining Positions:

1

Position: Dedicated Onsite Support

Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm.

Initial few weeks training:

Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

Job Requirements Details:

The onsite resource would primarily provide Level 1 / Level 2 support, including:

• Windows PC/laptop troubleshooting and basic hardware support
• Microsoft 365 and general business application support
• User setup, workstation installation and equipment replacement
• Printer troubleshooting, including office and industrial/label printers
• Barcode scanner and shop-floor device troubleshooting
• Basic LAN, Wi-Fi and network connectivity troubleshooting
• Support for shop-floor PCs and terminals
• Basic mobile device/peripheral support
• IT asset tracking and equipment management
• Ticket creation, documentation and follow-up
• Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required

Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.#LI-MA! #LI-ONSITE
Pay Range:

$ 27.00 - $ 30.00