Onsite IT Service Desk Specialist

Tridel; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Tridel is seeking a Service Desk Consultant to provide frontline support for employee technology, including Windows devices, Microsoft 365, and network connectivity. You will work with IT teams to resolve issues, document resolutions, and ensure a high-quality employee technology experience.

The role emphasizes onboarding/offboarding, incident management, and contributing to knowledge bases. Office-based, with a collaborative IT environment and opportunities to improve support automation.

Qualifications

• 2+ years of experience in an IT Service Desk, Help Desk, desktop support, or end-user computing role.
• Experience supporting Windows environments and end-user technology.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and Microsoft Office.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Familiarity with endpoint management and device deployment technologies.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience working with an ITSM or ticketing platform.
• Strong troubleshooting and analytical skills.
• Strong customer-service orientation.
• Clear written and verbal communication skills.

Responsibilities

• Provide frontline technical support for hardware, software, identity, connectivity, and productivity issues.
• Troubleshoot and resolve incidents and service requests using established procedures and technical documentation.
• Support Windows devices, Microsoft 365 applications, Microsoft Teams, mobile devices, printers, peripherals, VPN, and network connectivity.
• Maintain clear ownership of assigned tickets through resolution or effective escalation as required.
• Communicate clearly with employees regarding issue status, next steps, and resolution.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
• Assist with device provisioning, deployment, replacement, and lifecycle activities.
• Support endpoint management and security technologies, including Microsoft Intune, patching, encryption, antivirus/EDR, and device compliance.
• Install, configure, and troubleshoot software and endpoint-related issues.

Skills

IT Service Desk experience

Windows support

Microsoft 365

Active Directory/Entra ID

Endpoint management

Networking basics

ITSM tools

Troubleshooting

Customer service

Documentation

Tools

Microsoft Intune

Microsoft Defender

Freshservice

ServiceNow

PowerShell

Power Automate

Azure

Job description

Tridel is seeking a Service Desk Consultant to provide frontline support for employee technology, including Windows devices, Microsoft 365, and network connectivity. You will work with IT teams to resolve issues, document resolutions, and ensure a high-quality employee technology experience.

The role emphasizes onboarding/offboarding, incident management, and contributing to knowledge bases. Office-based, with a collaborative IT environment and opportunities to improve support automation.