office reception clerk

Liberty Tax, Inc.; Chelmsford; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking available

Learning/training paid by employer

On-site amenities

Job summary

Liberty Tax, Inc. is seeking an on-site customer service/clerical assistant in Canada. The role involves greeting visitors, directing inquiries, and handling routine clerical tasks in a private-sector, general office setting.

Ideal candidates have a secondary school certificate or equivalent, 1 year to 2 years of experience, strong MS Office skills, and excellent communication abilities. Office duties include scheduling, invoicing, data entry, and basic bookkeeping.

Qualifications

• Secondary school graduation certificate or equivalent experience.
• MS Office proficiency required (Word, Excel, Outlook).
• Strong written and verbal communication skills.

Responsibilities

• Greet people and direct them to contacts or service areas.
• Provide basic information to clients and the public.
• Obtain and process information required to provide customer service.
• Operate switchboard or telephone system.
• Order office supplies.
• Record and relay information.
• Schedule and confirm appointments.
• Send invoices.
• Maintain work records and logs.
• Receive and issue payments.
• Perform clerical duties, such as filing and sorting mail.
• Answer telephone and relay messages.
• Calculate billing charges.
• Monitor mobile radio or telephone.
• Provide directory assistance.
• Relay service to persons with disabilities.
• Perform data entry.
• Provide customer service.
• Perform basic bookkeeping tasks.

Skills

Word processing software

MS Office

Social Media

Presentation software

Electronic mail

Spreadsheet

MS Excel

MS Outlook

MS Windows

Education

Secondary (high) school graduation certificate

or equivalent experience

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector
• General office

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide directory assistance
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks

Experience and specialization

Computer and technology knowledge

• Word processing software
• MS Office
• Social Media
• Presentation software
• Electronic mail
• Spreadsheet
• MS Excel
• MS Outlook
• MS Windows

Additional information

Security and safety

• Basic security clearance
• Criminal record check

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities