front desk hotel clerk

Skky Hotel; Whitehorse; On-site; CAD 32,000 - 42,000; Full time

Job summary

Skky Hotel in Whitehorse, Yukon seeks a front desk associate to warmly welcome guests and manage reservations. You will check guests in/out, handle group arrivals, and provide information on local attractions and hotel facilities.

This on-site position requires attention to detail, strong communication, and a client-focused approach. The role involves clerical tasks, balance of cash and reports, and ensuring smooth operations during busy periods.

Qualifications

• Secondary education required.
• Experience an asset.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Education

Secondary (high) school graduation certificate

Tools

CRS

Word processing

Multi-line switchboard

Internet

Job description

Overview

• Secondary (high) school graduation certificate

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Internet

Additional information

Security and safety

• Bondable

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player