Office Administrator (Full-Time) - Victoria 0925

Trail Appliances BC; Langford; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major appliance retailer in Langford is seeking an Administrator to provide excellent customer service and assist with administrative tasks. The ideal candidate will have experience in customer service and administration, strong communication skills, and proficiency in Microsoft Office. This position offers a salary of $23.30/hour and includes various benefits such as paid time off, employee discounts, and professional development programs.

Benefits

Paid time off

Generous employee discounts

Extended health care and dental coverage

Gym membership discount

Career progression

Qualifications

• Demonstrated experience in an administrative or customer service role.
• Fast and accurate data entry skills with ability to multi-task.
• Excellent written and spoken communication skills.

Responsibilities

• Provide exceptional service as the first point of contact.
• Assist in administrative duties for store operations.
• Collaborate with Sales and Customer Support Team.

Skills

Customer service experience

Data entry skills

Conflict management

Microsoft Office proficiency

Communication skills

Job description

Overview

Trail Appliances is the leading independent appliance retailer in Western Canada with over 500 employees in British Columbia, 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. We are an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.

Our core values include Integrity, Improvement, Caring, Authenticity, and Determination. We are looking for an Administrator who will work closely with customers and showroom teams, balancing 50% customer-facing duties with 50% administrative functions.

Responsibilities

• Provide exceptional service to all customers and be approachable as their first point of contact.
• Field incoming calls and inquiries.
• Assist in administrative duties to run store operations.
• Collaborate with the Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and maintain strong rapport with customers.
• Demonstrate teamwork and the ability to thrive independently.

Qualifications and Experience

• Demonstrated experience in an administrative or customer service role.
• Fast and accurate data entry skills with the ability to multi-task.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must be available for additional shifts on Sun or Mon if required for business needs.

Requirements

The Administrator will support customers with inquiries over the phone or in person. The successful candidate should be able to type at least 40 words per minute and have strong attention to detail, as duties include collecting payments. The role requires being process-driven and comfortable with computer applications. Excellent written and spoken communication skills are essential.

Compensation and Schedule

Compensation: $23.30/hour

Schedule: Tuesdays to Saturdays, 9:30 am to 6:00 pm. Must be available for additional shifts on Sunday or Monday if required for business needs.

Benefits and Perks

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee recognition program
• Extended health care and dental coverage
• Gym membership discount
• Professional development programs
• Career progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?