New-Grad IT Service Desk Analyst - On-Site Support

Saskatchewan Liquor and Gaming Authority; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial regulatory agency located in Regina is looking for a Temporary Full-Time New Grad Junior Service Desk Analyst. The Analyst will provide quality technical support, handling customer inquiries and ensuring timely resolutions. Candidates need a recent IT diploma or degree and familiarity with Microsoft Suite. A positive work environment and professional development opportunities are part of the offered benefits. Apply by November 20, 2025, and be prepared for an assessment and interview.

Benefits

Competitive wages

Professional development opportunities

Comprehensive benefits package

Positive work environment

Qualifications

• Must have completed a degree or diploma program in IT within the last 12 months.
• Knowledge of ITIL processes preferred.
• Ability to gather and synthesize information to create user-focused solutions.

Responsibilities

• Receive and record complaints and questions from customers.
• Provide accurate solutions to user problems to ensure productivity.
• Assist with the development of technical service processes.

Skills

Customer Service Excellence

Problem Solving

Communication

Adaptability

Education

Degree or diploma in Information Technology

Tools

Microsoft Product Suites

Windows Operating Systems

Job description

A provincial regulatory agency located in Regina is looking for a Temporary Full-Time New Grad Junior Service Desk Analyst. The Analyst will provide quality technical support, handling customer inquiries and ensuring timely resolutions. Candidates need a recent IT diploma or degree and familiarity with Microsoft Suite. A positive work environment and professional development opportunities are part of the offered benefits. Apply by November 20, 2025, and be prepared for an assessment and interview.