Montreal Banking Customer Experience Specialist

TD; Montreal; On-site; CAD 31,000 - 39,000; Part time

Job summary

TD Canada Trust in Montréal, QC is seeking a Customer Experience Associate to handle a range of banking transactions and provide informed advice to clients. The role emphasizes delivering a positive customer experience and promoting TD products and services at the branch.

You will process deposits, withdrawals, and bill payments, identify customer needs, and ensure accurate execution of tasks in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

MS Office

Communication

Organization

Education

High School diploma

Undergraduate degree

Tools

MS Office

Internet

Job description

TD Canada Trust in Montréal, QC is seeking a Customer Experience Associate to handle a range of banking transactions and provide informed advice to clients. The role emphasizes delivering a positive customer experience and promoting TD products and services at the branch.

You will process deposits, withdrawals, and bill payments, identify customer needs, and ensure accurate execution of tasks in a fast-paced environment.