Part-Time Banking Customer Experience Associate

TD Bank Group; Montreal; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Bank Group in Montréal, QC is seeking a Customer Experience Associate to support daily customer interactions and banking transactions. You will process deposits, withdrawals, and bill payments, and recommend suitable banking solutions to meet client needs while upholding TD's ethics and compliance standards.

Ideal candidates bring strong MS Office skills, excellent communication, and a client-first mindset.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Skills

Customer service

Communication

Client focus

Education

High School diploma

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Bank Group in Montréal, QC is seeking a Customer Experience Associate to support daily customer interactions and banking transactions. You will process deposits, withdrawals, and bill payments, and recommend suitable banking solutions to meet client needs while upholding TD's ethics and compliance standards.

Ideal candidates bring strong MS Office skills, excellent communication, and a client-first mindset.