Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Westmount; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Montréal, QC seeks a Customer Experience Associate to deliver delightful service, process transactions accurately, and advise customers on banking solutions. You will handle deposits, withdrawals, bill payments, and respond to inquiries while upholding TD's ethics.

Strong communication and multitasking are essential for growth within Personal & Commercial Banking. Join a team committed to exceptional customer experiences and TD's values, with opportunities to develop skills

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs and recommend banking solutions accordingly.
• Respond to and resolve customers' concerns using standard procedures.
• Promote banking solutions to achieve assigned goals and process tasks accurately and timely.
• Interact with customers to clearly explain banking processes and solutions.

Skills

Customer service skills

Communication skills

MS Office

Education

High School diploma

Undergraduate degree or equivalent asset

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Montréal, QC seeks a Customer Experience Associate to deliver delightful service, process transactions accurately, and advise customers on banking solutions. You will handle deposits, withdrawals, bill payments, and respond to inquiries while upholding TD's ethics.

Strong communication and multitasking are essential for growth within Personal & Commercial Banking. Join a team committed to exceptional customer experiences and TD's values, with opportunities to develop skills