Customer Experience Advisor – Banking Solutions

TD; Toronto; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in Toronto, Ontario. You will process deposits, withdrawals and bill payments, while understanding customer needs and offering suitable banking solutions with discretion and care. The role emphasizes delivering excellent service and contributing to a positive team environment.

You will engage customers, resolve issues using standard procedures, and promote products to meet business goals, all within TD's Code of Conduct and Ethics.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Communication skills

Time management

Organizational skills

Detail oriented

Education

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset.

Tools

MS Office

Job description

TD Canada Trust is hiring a Customer Experience Associate in Toronto, Ontario. You will process deposits, withdrawals and bill payments, while understanding customer needs and offering suitable banking solutions with discretion and care. The role emphasizes delivering excellent service and contributing to a positive team environment.

You will engage customers, resolve issues using standard procedures, and promote products to meet business goals, all within TD's Code of Conduct and Ethics.