Member Services Representative

NFW Fitness; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading fitness center is seeking a Member Services Representative to provide exceptional customer service and maintain a positive environment. The role requires greeting guests, enrolling members, and assisting with questions. Candidates should have a High School Diploma and at least one year of customer service experience. The position offers a pay of $13.50 per hour plus commissions. Join our team to inspire others and promote health and fitness in a welcoming atmosphere.

Qualifications

• High School Diploma required.
• Current CPR Certification is a must.
• Minimum of one year of customer service experience.

Responsibilities

• Greet all members and guests with warmth.
• Check in all members and guests per company procedures.
• Provide accurate information about club services.

Skills

Positive attitude

Strong Communication Skills

Strong Team Oriented Skills

Retail sales experience

Strong Work Ethics and Integrity

Strong Multi-Tasking Skills

Education

High School Diploma

Current CPR Certification

Job description

Member Services Representative

Join our fitness family, change lives, be a part of a winning team, and a positive environment. Career opportunity, great benefits; we are passionate about our Team and our Members - we make a positive difference!

Job Description

Member Service Representative – Job Description

The Member Service Representative is a key position within the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Member Service Representative (MSR) is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. The Member Service Representative (MSR) is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, our FDA helps maintain a high level of cleanliness within the club by conducting regular walk throughs. The Member Service Representative (MSR) assists in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!”

Requirements

• High School Diploma
• Current CPR
• Minimum of one year of customer service employment
• Current Food Handler Card – location depending
• Tanning Certification – location depending
• OLCC permit – location depending

Additional Competencies Needed

• Positive attitude
• Competitive mindset
• Retail sales experience preferred
• Strong Work Ethics and Integrity
• Strong Team Oriented Skills
• Strong Communication Skills
• Strong Multi-Tasking Skills
• Proficient reading and writing skills

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Answer phones in accordance with the Elements expectations.
• Track telephone and walk in inquiries.
• Communicate events and schedules with members. Know club facility, services, amenities, programs and schedules.
• Facilitate all member requests in accordance with our agreement policies or forward to a manager.
• Follow uniform policy, in order to maintain a professional appearance.
• Follow all Point of Sale procedures.
• Facilitate payment of member services in accordance with company procedures.
• Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter).
• Assist in all projects/expectations as delegated by club management.
• Complete guest tours focusing on helping our members reach their potential, by not just purchasing a basic membership, but by focusing on real results, and accountability with our Peak Plus Results Membership and our Personal Training Department success stories.
• Meet Kick-off – Orientation scheduling goals.
• Meet club sales goals.
• Get members involved in personal training.
• Schedule personal training sessions.
• Follow all policies and procedures in Employee Handbook.
• Above description may be subject to change or alteration at any time.

Compensation: 13.50 per hour plus commissions

Pacific NW Club Ventures LLC., is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. We are currently looking for Front Desk Associates, Kid's Club Attendants/Supervisors, Personal Trainer's, Fitness Manager's, Operation Manager's and General Manager's.

PNWCV combines work, fitness and fun! Working with PNWCV is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes our PNWCV team an amazing company to work for.