Member Services Pro: Frontline Banking & Support

Coast Capital Savings; Pitt Meadows; On-site; CAD 33,000 - 35,000; Part time

Benefits offered by this job

Flexible benefits

Retirement options

Mortgage & auto financing benefits

Volunteer program donations

Job summary

Coast Capital Savings Meadowtown branch is seeking a Member Service Representative on a part-time basis. You will be the friendly face of the branch, balancing a warm service approach with proactive listening to deepen member relationships and offer tailored banking guidance.

As a representative, you’ll use strong communication, active listening, and empathy to meet daily needs and educate members on online banking and mobile platforms.

Qualifications

• Strong verbal English communication skills and comfortable with sensitive conversations.
• Active listening to identify challenges and drive positive outcomes.
• Empathy: bank account is more than numbers; show understanding and respect.
• Initiative: take action rather than wait for tasks.
• Problem solving: resolve issues with the member collaboratively.
• Curiosity: lifelong learning about the financial world.
• Advisory: suggest Coast Capital products through internal referrals.
• Adaptability: handle varied situations with composure.
• Motivation: grow career in customer service and banking.
• Integrity: follow processes and do the right thing.

Responsibilities

• Be the first friendly face our members see at Coast Capital.
• Build relationships and deliver outstanding member experience.
• Educate members on online banking and mobile platforms.
• Collaborate with teammates to meet members' financial needs.
• Resolve and prevent banking issues, ensuring a positive experience.
• Identify counterfeit money or illegal transactions and escalate appropriately.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings Meadowtown branch is seeking a Member Service Representative on a part-time basis. You will be the friendly face of the branch, balancing a warm service approach with proactive listening to deepen member relationships and offer tailored banking guidance.

As a representative, you’ll use strong communication, active listening, and empathy to meet daily needs and educate members on online banking and mobile platforms.