Member Service Specialist — Frontline Banking & Impact

DUCA Financial Services Credit Union Ltd.; Toronto; On-site; CAD 36,570 - 44,697; Full time

Benefits offered by this job

Competitive salary

Incentive compensation based on performance

Employment equity initiatives

Job summary

A progressive financial institution in Toronto is looking for a Full-Time Member Service Representative to provide exceptional service to Members. The role involves handling transactions, resolving inquiries, and promoting services. Candidates should have a High School Diploma, strong customer service skills, and two years of experience in a similar role. The position offers a starting salary of $40,634 and opportunities for growth.

Qualifications

• High School Diploma or equivalent required; undergraduate degree preferred.
• Two years’ experience in customer service in a financial institution is preferred.
• Experience with cash handling is necessary.

Responsibilities

• Provide outstanding service at front counter and via phone.
• Promote services and open new Member accounts.
• Handle routine transactions such as deposits and withdrawals.
• Resolve Member issues according to standard procedures.
• Participate in community involvement and business development.

Skills

Customer service

Cash handling

Interpersonal skills

Communication skills

Organization

Education

High School Diploma

Undergraduate degree

Tools

Computer systems

Job description

A progressive financial institution in Toronto is looking for a Full-Time Member Service Representative to provide exceptional service to Members. The role involves handling transactions, resolving inquiries, and promoting services. Candidates should have a High School Diploma, strong customer service skills, and two years of experience in a similar role. The position offers a starting salary of $40,634 and opportunities for growth.