Member Services Specialist - Part-Time

Mainstreet Credit Union Canada; Goderich; On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Living Wage employer

Cooperative workplace

Flexible work arrangements

Vacation and benefits

Job summary

Mainstreet Credit Union Canada is hiring a part-time Customer Service Representative to join our growing team. You will greet members, answer questions, and guide them to the best financial solutions.

The role emphasizes accuracy, courtesy, and a strong member-first approach in a branch environment. We offer a living wage, flexible work arrangements, and opportunities for training and advancement within a values-based cooperative.

Qualifications

• Experience in a customer-facing role.
• Ability to listen to member needs and match with financial solutions.
• Friendly, enthusiastic attitude and professional demeanor.
• Basic computing skills to navigate systems.

Responsibilities

• Provide friendly, efficient service and advice to members.
• Respond to inquiries and analyze member needs to recommend products.
• Process member transactions and small banking requests accurately.
• Promote self-serve options and alternatives where appropriate.
• Assist with branch tasks such as ATM balancing and end-of-day processes.

Skills

Customer service

Active listening

Cross-selling

Friendly demeanor

Basic computing

Tools

CRM software

Job description

Mainstreet Credit Union Canada is hiring a part-time Customer Service Representative to join our growing team. You will greet members, answer questions, and guide them to the best financial solutions.

The role emphasizes accuracy, courtesy, and a strong member-first approach in a branch environment. We offer a living wage, flexible work arrangements, and opportunities for training and advancement within a values-based cooperative.