Member Service Representative - Casual

JN Group Limited; Toronto; On-site; CAD 40,000 - 52,000; Part time

Job summary

A financial institution in Toronto is seeking a vibrant and enthusiastic Member Service Representative (Casual) to provide quality customer service. This role involves assisting members and referring them to products and services, requiring strong communication skills and the ability to work effectively in a team. Candidates should hold a Bachelor's degree and have experience in a financial setting. Applications are open until December 11, 2025.

Qualifications

• Minimum of one year experience within a financial institution.
• Must be eligible to work in Canada.

Responsibilities

• Confirm receipt of referrals and promote good member relations.
• Provide information on products and services to meet customer needs.
• Monitor member and customer experience to ensure service quality.

Skills

Effective communication

Team collaboration

Customer service orientation

Education

Bachelor's Degree in Business Administration or related qualification

Job description

We are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service.The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the products and services offered by the bank.

CONTRACT tYPE: Casual

KEY RESPONSIBILITIES

• Confirm receipt of referrals for product and service and contact the prospect.
  
• Promote good member and customer relations by developing rapport
  
• Inquiring and discussing the member/customer needs and priorities
  
• Providing information on our products and services that meet member/customer needs
  
• Referring members/customers to Service Representatives or other staff of the bank that can provide details that will give the member/customer full access to the products and services offered
  
• To provide information and service to all members of the JN Bank and all customers
  
• Confirm member/customer identification and determine business needs - Confirm member request and advise transaction that will be done to meet request
  
• Confirm transaction accuracy and completeness and check off all supporting documents - Invite member/customer to utilize other available channels for supporting similar requests
  
• Promote the use of other channels. - Direct supporting requests to other departments as needed and follow through to ensure member has access to the channel
  
• Provide information requested by member/customer and/or make referral to Officers of the bank as required.
  
• Follow through on requests to other branch to ensure that member has been dealt with in timely manner.
  
• Monitor Representative Office lobby facilities and phone answering support (including voice mail responses and phone prompts) to ensure that member and customer experience is meeting service level limits
  
• Report any issues affecting member or customer experience
  
• follow up on issue through to solution - Monitor members waiting in line or on the phone to ensure that wait times are not exceeding targets
  
• Work with supervisor to fast track service requests or schedule appointments with the members to reduce wait time
  
• Investigate account and request issues as required and provide updates on progress and details of solution to members/customers
  
• Assist in the preparation reports, as required - Prepare ad-hoc reports as required by current policy and procedures
  
• Maintain information to track achievements against office objectives and report on such performance as required.

Requirements

REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Business Administration or related qualification
  
• A minimum of one year experience within a financial institution
  
• Must be eligible to work in Canada
  

PERSONAL ATTRIBUTES

• Communicates effectively – written and oral
  
• Displays professionalism, dependability, integrity, trustworthiness combined with a cooperative attitude
  
• Functions effectively in a team environment with ability to lead and develop others
  

CLOSING DATE FOR APPLICATIONS: DECEMBER 11, 2025