Member Service Representative

Prosperity Credit Union; Nipawin; On-site; CAD 42,000 - 53,000; Full time

Job summary

A rural financial cooperative is seeking a Permanent Member Service Representative for its Nipawin location. The role involves building relationships with members, delivering exceptional service, and assisting with financial transactions. Candidates must have a high school diploma and strong customer service skills. A comprehensive benefits package and professional development opportunities are offered. This position requires in-person interaction and a proactive approach to member needs.

Benefits

Comprehensive benefits package

Generous paid vacation

Collaborative work environment

Matched pension plan

Paid days off for volunteering

Professional development incentives

Preferred loan/deposit rates

Tuition reimbursement

Company events

Qualifications

• Prior experience in customer service or financial services is an asset.
• Familiarity with completing cash transactions is beneficial.
• Ability to demonstrate proactive behavior by offering assistance.

Responsibilities

• Build strong relationships with members through meaningful conversations.
• Handle daily financial transactions accurately and efficiently.
• Work with branch colleagues to provide personalized credit solutions.
• Recommend products and services based on member needs.
• Assist members with using digital banking channels.

Skills

Customer service skills

Communication skills

Computer skills

Proactive behavior

Education

High school diploma

Tools

Microsoft Office

Job description

In 2025, Prosperity Credit Union emerged as an economic force and community partner in rural Saskatchewan, born from the merger of three trusted credit unions: Cypress, Diamond North, and Prairie Centre. Built on a foundation of collaboration and community spirit, Prosperity Credit Union embodies the heart of rural Saskatchewan. With a deep understanding of the unique needs of our members, we are committed to delivering exceptional service and tailored financial solutions.

At Prosperity Credit Union, you'll find a workplace that values innovation, connection, and a shared commitment to enriching the lives of our members and communities. Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

Role and Responsibilities:

We are currently looking to fill a permanent full-time role at our Nipawin service location. Reporting to the Manager Member Service, the Member Service Representative will have a genuine desire to respond to member requests. This position has the opportunity to make a lasting impact by delivering outstanding member service, fostering positive relationships, and contributing to the overall satisfaction of our members.

Join our team and play a pivotal role in ensuring exceptional member service as you:

• Build Relationships: Build strong relationships with Prosperity Credit Union members by having meaningful conversations, asking thoughtful questions, and listening carefully to understand their financial needs.
• Provide Exceptional Service: Deliver excellent service to members by accurately handling daily financial transactions in person and over the phone.
• Connect Members: Work with branch colleagues to help members find personalized credit and investment solutions.
• Recommend Solutions: Show your knowledge of Prosperity Credit Union's products and services by answering member questions and providing recommendations for their future needs.
• Empower members: Help members use digital channels, allowing them to bank with Prosperity Credit Union whenever and wherever they prefer.

Qualifications:

• A high school diploma is required. Prior experience in customer service or financial services is an asset, as is experience completing cash transactions.
• Proven computer and keyboarding skills, including familiarity with Microsoft Office and excellent communication skills, are essential.
• Exceptional customer service skills with an ability to demonstrate proactive behaviour by offering assistance or recommendations to members before they inquire.

Perks and Benefits:

• Comprehensive benefits package
• Generous paid vacation and sick days to support employee health and well-being
• Collaborative work environment
• Generous matched pension plan
• Planned retirement for targeted management and specialist positions
• Paid days off for volunteering and professional development courses
• Professional development incentive program
• Preferred loan/deposit rates and service packages
• Staff and corporate events

Prosperity Credit Union is committed to inclusion, and we honor and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know if you need any accommodation so that you can bring your best self to the application process and beyond.

All candidates under consideration for employment must successfully undergo a criminal background check and credit assessment and obtain a fidelity bond to meet the qualifications for the position.

Job Types: Full-time, Permanent

Pay: $42,400.00-$53,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Application question(s):

• Are you willing to travel to provide coverage at other Prosperity branch locations?

Work Location: In person

Application deadline: 2026-01-19