Medical Office Assistant/ Clerk

Vancouver Island Health Authority; Ladysmith; On-site; CAD 38,000 - 40,000; Part time

Job summary

Vancouver Island Health Authority (Island Health) Ladysmith Community Health Centre is seeking a Medical Office Assistant/Clerk to support administrative and clinical tasks. You will handle word processing, scheduling, billing, data entry and correspondence to facilitate efficient patient visits.

The role requires Grade 12 and completion of a Medical Office Assistant course, with two years' related health-care experience preferred. Experience with at-risk populations is an asset.

Qualifications

• Ability to work effectively with others in a fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as a member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Proficiency in word processing, spreadsheets and clinical information systems.
• Ability to understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform duties.
• Ability to follow detailed instructions.
• Demonstrated tact and diplomacy in interactions.

Responsibilities

• Support the smooth operation and flow for patient visits and care.
• Answer general inquiries related to programs and services from clients, physicians, staff and the public.
• Perform clerical and medical office assistant duties including word processing, scheduling, data entry and correspondence.
• Assist providers with scheduling and provider billing.
• Prepare and sign correspondence and documents from notes and recording devices.

Skills

Teamwork

Prioritization

Communication

Typing

Computer proficiency

Medical terminology

Equipment operation

Diplomacy

Education

Medical Office Assistant course

Job description

Medical Office Assistant/ Clerk - (234126)

Ladysmith Community Health Centre (LCHC) - Ladysmith, BC V0R 2E0 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

As Required

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Aug. 17 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or delegate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.