Medical Office Assistant/ Clerk

Vancouver Island Health Authority; Courtenay; On-site; CAD 38,000 - 40,000; Part time

Job summary

Vancouver Island Health Authority (CVNC Courtenay) is seeking a Medical Office Assistant/Clerk to support administrative and clinical tasks in a busy primary care setting.

The role involves scheduling, data entry, provider billing, and handling inquiries from patients and staff, with emphasis on accuracy and confidentiality. Training in MOA and experience in health care are required.

Qualifications

• Grade 12 education plus a Medical Office Assistant course with two years of related health care experience.
• Experience working with at-risk or street-involved populations preferred.
• Ability to type at least 50 words per minute.

Responsibilities

• Perform clerical and medical office duties including word processing, scheduling and data entry.
• Handle provider billing, compose and sign correspondence, and type reports from notes or recordings.
• Answer inquiries from clients, physicians, staff, and the public; support smooth patient flow.

Skills

Teamwork

Prioritization

Communication

Typing 50 wpm

Computer skills

Medical terminology

Equipment operation

Attention to detail

Education

Grade 12 education

Medical Office Assistant course

Two years' health care experience

Tools

Word processing software

Spreadsheet software

Clinical information systems

Job description

Medical Office Assistant/ Clerk - (235415)

Comox Valley Nursing Centre - Primary Care (CVNC) - Courtenay, BC V9N 1R2 CA (Primary)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

0730-1930, 0800-2000, 1230-2030, 1300-2100

Days Off

Rotating

Vacancy Type

Regular PT

Salary Range (Hourly Rate)

$27.26 - $29.16

Paid FTE

0.67

Worked BI-WEEKLY HOURS

47.60

Planned Start Date

Sep. 19 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or delegate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including, word processing, scheduling, provider billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general inquiries related to programs and services from clients, physicians, staff and the public. Assists primary care providers with the smooth operation and flow for patient visits and care.

QUALIFICATIONS:

Education, Training And Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years' recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.